What keeps coming up
The scroll wheel is clear praise. Most owners who bring it up rate it well, and only a few complain about it.
Recurring in 10 of 226 accounts · See accounts
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Keyboards and mice · Logitech
Logitech G502
Owners keep the G502 for its ergonomic shape, programmable buttons and scroll wheel, and the trade-off is a heavy body that some adjust to and others cannot.
What keeps coming up against it
Weight is a clear complaint. One owner who counted it among their favourite mice had to stop using it because the weight made existing wrist problems worse, and others have since moved to lighter mice.
Recurring in 15 of 226 accounts · See accounts
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What it is
The Logitech G502 HERO is a wired gaming mouse for right-handed players who like a large, heavy mouse with many buttons. It has a HERO 25K sensor, 11 buttons you can set up yourself, and small weights you can add or take out to change how it feels.
Specs
| Connection | Wired (USB) |
|---|---|
| Battery life | |
| Switches or sensor | Mechanical switches; HERO 25K sensor (400+ IPS) |
| Polling rate and DPI | 100 to 25,600 DPI; up to 5 DPI settings stored |
| Weight | 121 to 139 g (4.27 to 4.90 oz), depending on added weights |
| Layout and buttons | 11 programmable buttons, fixed DPI-shift button, RGB lighting, adjustable weights, onboard profiles |
| Warranty |
From the maker's spec page, checked October 5, 2026. A blank row means the maker does not state it.
What the specs mean
It plugs in with a cable, so you never need to charge it. With a top setting of 25,600 DPI, the sensor is far more sensitive than most people will ever use. Most players set it much lower, and the button lets you switch between up to five speeds. At 121 to 139 g it is a heavy mouse, so it feels steady but takes more effort to flick quickly. Logitech's G502 X, at 89 g wired, is a lighter option.
Compare the G502 with…
Pick up to three. You get a page with just those, side by side, on the subjects owners raised.
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Pulsar
Razer
Zowie
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Life with it
The shape is what keeps people with it. One long-time user of ergonomic mice, the G502 among them, says the shape holds their fingertip grip in a comfortable position. After trying a light symmetrical mouse that gave them hand cramps, they decided shape matters more to them than weight. Button customization is clear praise, and overall satisfaction leans positive.
Owners are divided on how much the weight matters day to day. Some get used to a heavy mouse over time. Others who switched to lighter mice found the change took a week or two. Opinion is also divided on the side buttons and grip comfort. One owner found the thumb buttons stiff and loud and said their ring finger got pinched when right clicking. Another found it tiring over long sessions. Polling rate is a clear complaint: several owners say it is too slow for gaming, and one also wants a USB-C receiver for laptops.
Reliability & repairs
Some G502s last a long time. One owner used a Proteus Core for many years and is now restoring it, and its board still works. Another says Logitech mice have been well built in their experience. Battery life on the wireless models is clear praise.
Opinion on build quality and durability is divided, but double clicking and worn switches are clear complaints. One owner's G502 Wireless started double clicking and stopped holding clicks within a day. They fitted cheap replacement switches, which have now lasted close to five years. The same owner's rubber side grips broke down after frequent cleaning with alcohol, so they covered them with a decal. Long-term accounts that follow a single G502 over several years are thin, so it is hard to say how a typical unit ages.
Parts named in the 38 accounts that describe a failure
- scroll wheel5 of 38
- switch5 of 38
- switches5 of 38
- click switch (double-click)3 of 38
- switches (double clicking)3 of 38
Lifespan
- When it breaks38 of 107 accounts describe a failure, at a median of 2.2 years.
- What breaks firstNamed most: scroll wheel (5 of 38), switch (5 of 38), switches (5 of 38).
- Still going55 say theirs still works after a year or more. The longest: 12 years.
From 107 owner accounts that said how long they have had it. Own one? Add how long yours has lasted.
More detail
What owners praise, where they are split, and the
follow-up timeline
What owners praise
- durability13 of 20who raised it
- ergonomics10 of 15who raised it
- button customization8 of 9who raised it
- weight balance5 of 6who raised it
- battery life4 of 6who raised it
Where owners have concerns
- double click issue11 of 11who raised it
- polling rate10 of 12who raised it
- switch durability8 of 12who raised it
- software reliability6 of 6who raised it
- mouse size4 of 5who raised it
Where owners are split
- weight16 for · 24 against · 7 mixedof 47 who raised it
- build quality12 for · 10 against · 3 mixedof 25 who raised it
- scroll wheel8 for · 6 against · 5 mixedof 19 who raised it
- mouse shape7 for · 7 against · 3 mixedof 17 who raised it
- sensor performance3 for · 3 against · 2 mixedof 8 who raised it
- button layout4 for · 2 against · 2 mixedof 8 who raised it
- side buttons4 for · 2 against · 2 mixedof 8 who raised it
- brand loyalty3 for · 1 against · 3 mixedof 7 who raised it
- grip comfort2 for · 3 against · 1 mixedof 6 who raised it
Counted from the owners who raised each subject, not from everyone. A subject is judged once at least 4 owners raise it.
22 more subjects came up from fewer than 4 owners each, which is not enough for a fair reading. To see how it stacks up, compare it with another machine.
Does it still kick?
The same owner, asked again at each point. Fills in as owners answer.
Own this one?
Two questions: how long you have had it, and anything you would like to say about it. Then we ask again as it ages. This helps our mission.
More in keyboards and mice: Logitech MX Master 3, Pulsar x2, Keychron M6.
Still good used?
What a used buyer should know, from owners a year or more in
Among the 107 owner accounts here that gave a duration, 38 described a failure. Parts named most: scroll wheel, switch, switches, click switch (double-click).
Before you buy one used, ask the seller: how old it is, whether it was ever repaired and by whom, and whether any of the parts above have been replaced. Ask to see it run. A receipt tells you the warranty start date; most makers honour the term only for the first owner.
Where this came from
Where this came from
Public discussions we read and summarised in our own words. Nothing here was submitted to Still Kicks.
- Forum threads 226 accounts
- Owner accounts collected here 0
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